Change or cancel your trip
Follow the step-by-step plan.
Step 1. Where did you book your trip?
Step 2. What do you want to do?
Step 3. What do you want to change?
Step 4. Which direction are you travelling to?
Step 5. Change your trip online through My NSI
Log in to My NSI account
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create account
Create a My NSI account with the email address you used to make your booking.
Step 5. You change your trip by rebooking and canceling online through My NSI
Depending on your fare conditions, you may be able to cancel your ticket(s) yourself online in My NSI. In some cases, this may incur a fee. Check your fare terms and conditions in My NSI. Will you receive a refund? If so, you will receive it within 3-7 business days.
Book your new trip first and only then cancel your current ticket(s) to avoid your trip being unavailable.
Log in to My NSI account
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create account
Create a My NSI account with the email address you used to make your booking.
Step 4. Book a new ticket
The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. Book first your new trip and only then cancel your current ticket(s) to avoid your trip being unavailable.
Is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.
Log in to My NSI account
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create account
Create a My NSI account with the email address you used to make your booking.
Step 3. Cancel your ticket online through My NSI
Depending on your fare terms, you may be able to cancel your ticket(s) yourself online in My NSI.
Log in to My NSI account
You can log in with your existing NS account if it is linked to the email address you used for your booking.
Create account
Create a My NSI account with the email address you used to make your booking.
Step 2. Change your ticket through your travel agent, tour operator or NS International desk
Did you book your ticket at a travel agent, tour operator or NS International desk? Then you can change your ticket there, depending on the conditions of your ticket.
In case of an emergency, such as a strike or storm, you will receive an email with instructions on how to change or cancel without charge.
Frequently asked questions
Where can I find my fare conditions?
Where can I find my fare conditions?
The fare conditions of your ticket(s) can be found in My NSI. Log in with your existing NS account or create a new My NSI account with the e-mail address with which your booking was made.
What are the cancellation conditions and fees?
What are the cancellation conditions and fees?
The conditions and costs of cancelling your ticket depend on the carrier and the fare of your ticket. You can find the fare of your ticket in your booking confirmation and via My NSI. You can find the conditions per country and carrier on the fare conditions page.
The conditions and costs of cancelling your ticket depend on the carrier and the fare of your ticket. You can find the fare of your ticket in your booking confirmation and via My NSI. You can find the conditions per country and carrier on the fare conditions page.
I just made a mistake while making my online booking. How can I fix this??
I just made a mistake while making my online booking. How can I fix this??
If you discover that you have booked the wrong travel date, please get in touch with customer service immediately at 030 23 000 23 (7.00 - 23.00 hrs). Within 1 hour of booking, we will cancel your booking at no extra cost to you. You can then make a new booking online with the correct details. If you want our help to re-book, you pay a service charge of € 7.50 p.p. If the same fare is sold out, you pay the new price.
Can I change or cancel a ticket after booking?
Can I change or cancel a ticket after booking?
Whether you can change your journey depends on the fare conditions of your ticket. To do so, follow the roadmap on this webpage.
How do I change or cancel my ticket due to an emergency such as strike and train cancellations?
How do I change or cancel my ticket due to an emergency such as strike and train cancellations?
In case of an emergency, such as a strike or storm, you will receive an email with instructions on how to change or cancel without charge.
I want to amend the name on my ticket; is that possible?
I want to amend the name on my ticket; is that possible?
The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.
Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.
The fare conditions state that to change a name or route, you must cancel the ticket and book a new ticket. So, cancel your ticket via My NSI and immediately book your new ticket on the website.
Please note: is the name on the ticket spelt incorrectly? Then your ticket is still valid. There is no need to change it.