Terms and conditions
Rate and transport conditions
The following conditions are applicable for transport agreements made with the supplier of the NS International product, NS International BV or Thalys Nederland NV.:
General Terms and Conditions NS International
Read the General Terms and Conditions NS International
Terms and transport conditions
- Terms and conditions Belgium and Luxembourg
- Terms and conditions France
- Terms and conditions Germany
- Terms and conditions UK
- Terms and conditions Group Travel
Cancel or change ticket
Did you buy a ticket online or by phone and do you want to cancel or change it? Check the conditions of your ticket in MyNSI or go to Changes and cancellations.
Transport agreements
Your journey may consist of one or more transport contracts. If you buy several tickets simultaneously in a single transaction, each ticket constitutes a separate transport contract. Any claims under passenger law will, therefore, only apply to that particular transport contract.
More information about Travel with multiple tickets
EC Regulation on Passengers’ Rights
The EC Regulation has been applicable in all EU countries.
You can read some highlights of the Regulation
Agreement on Journey Continuation (AJC)
The Agreement on Journey Continuation (abbreviated AJC) is an agreement between 16 European railroad companies that allows passengers on international trains to take the next available train with the same carrier at no additional cost if they miss their connection due to delay or cancellation of the booked train.
Read more about the Agreement on Journey Continuation (AJC)