Tickets / Terms and conditions / Group travel pricing conditions

Pricing Conditions Group Travel

Transport conditions

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General conditions

Tickets for international trains can be divided into 2 types: tickets for trains with and without compulsory reservation.

High-speed trains (such as TGV) and night trains usually require a reservation and the tickets are valid only on the train, date and class booked, unless otherwise specified in the fare conditions.

International tickets for trains without compulsory reservation (such as Intercity and all-station trains) are linked to a route, but not to a departure time or train, unless otherwise stated in the fare conditions. These international tickets are valid for a maximum of 1 day, the period of validity is indicated on the ticket.

Reserved seats

If you have reserved a seat, you are requested to take your seat within 15 minutes of boarding the train. If you fail to do so, the Train Manager may assign your spot to another passenger.

Homeprint ticket

A homeprint ticket is a digital ticket that must be printed on A4 paper before the journey starts. You will find a print button in the confirmation that you received per email. The following conditions apply to these tickets:

  • The group ticket is in the name of the group and registered in the name of the group leader which is non-transferable.
  • You must print out the homeprint ticket in A4 format before you begin your journey.
  • Specific homeprint rules can be found in the terms of use on the homeprint ticket.
  • Checks are made on, among other things, the basis of identification. Please bring a valid photo ID (passport or identity card) with you; the Train Manager/Conductor may ask you to show it.
  • Travel is only possible on the booked date and/or train booked, unless the fare conditions state otherwise.
  • Travelling with the group fare means that all members of the group must travel together in the same class for the entire journey.
  • Changes and cancellations are subject to the terms and conditions of the fare (see tables below). If you want to change the travel date, the new travel date must fall within the carrier's booking period.
  • Due to pending verification data, if a refund is requested within 2 or 7 days after the ticket's effective date or the train's departure time, the refund will be made via the original payment method after these 2 or 7 days. This period is different for each carrier.

Refunding of unused tickets

If you have bought a ticket and are suddenly unable to travel, you can get a refund from your original point of sale under certain conditions. You can check which conditions apply to you in the tables further down this page.

Refunding of partially unused tickets

A request for partial refund can be submitted up to 2 months after the starting date. This does not apply to the homeprint ticket. Other tickets can be sent to NS International Customer Service, Postbus 2552, 3500 GN Utrecht. The ticket must be authenticated by authorised railway staff or provided with documentary evidence, such as proof of other transport. Minimum cost is €15 per ticket.

Travel tips

Travel insurance

It is always wise to obtain travel insurance from your insurance company. It offers more security in case of necessary medical assistance, accident or lost luggage.

Holiday cancellation insurance

High cancellation fees are associated with certain types of fares. It is, therefore, advisable to obtain cancellation insurance from your insurer.

Luggage

The options for taking luggage vary from train to train. It is compulsory to label luggage on the train with your first and last name. Read more information about carrying luggage.

Compensation for delays

In case of delay of an international train, compensation is possible under certain conditions:

  1. There is a (partially) cross-border route.
  2. The compensation is calculated on the price of the single ticket, including surcharges, but excluding booking fees or transaction charges and is usually paid into a bank account.
  3. Applications are submitted to the railway operator where your ticket was purchased or to one of the carriers involved in your international journey, up to 3 months after your journey, upon presentation of your original ticket.
    Read more information about compensation for delays.

Want to know more?

Travel tips, advice before departure, current travel information, information about planned engineering works and the international itinerary planner. For all questions regarding your tickets, please contact NS International Group Travel via groepsreizen@ns.nl or by phone from Monday to Friday between 09.00 and 17.00 on 030 - 295 08 84

Transport agreement

The general and specific terms and conditions of the carrier(s) concerned shall apply to the transport agreement(s) between the passenger and the carrier(s). Several carriers may be party to the agreement(s) referred to in the previous sentence and your journey may comprise several separate transport agreements, even if only one ticket is used. We refer you to NSInternational.nl/conditions or to the points of sale. The conditions will be sent to you free of charge upon request.

Transport agreements concluded with the carriers NS Internationaal BV, HSA Beheer NV (which use the NS International brand name) only concern transport with high-speed or cross-border trains. In the event of a transfer, an agreement with another carrier may therefore come into effect. The transport agreements referred to in the previous sentence are governed by: the EU Passenger Rights Regulation, the NS International General Terms and Conditions, the applicable Train Type Conditions and the specific Rate Terms and Conditions.

Overview of group rates

Nightjet ÖBB

Rate Conditions Change Cancellation Header
Group For groups of 10 to 36 people (15 years and older) There is no separate Group Child rate Change means: Cancel and re-book at the current rate available

Up to 15 days before departure: 100% refund

Up to 1 day before departure: 50% of the costs with a minimum of € 15

From departure day: No refund

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Connect rate within the Netherlands

Rate Conditions Change Cancellation Header
Group NRN Connect ESN outbound Eurostar / Nightjet (NL - NL)
  • Outbound ticket for Eurostar or Nightjet within the Netherlands with an international connecting ticket
  • Valid for Eurostar to Belgium/France from/to Amsterdam C, Schiphol Airport and Rotterdam C
  • Valid for Nightjet from/to Amsterdam C, Utrecht C and Arnhem C
  • Valid for Eurostar to London from/to Amsterdam C en Rotterdam C
 Change means cancelling and re-booking
  • Up to 3 days before departure: € 5 costs p.p.
  • 2 days or less before departure: No refund
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Group NRN Connect ESN outbound Child Eurostar /Nightjet (NL - NL)
  • Outbound ticket for Eurostar or Nightjet within the Netherlands with an international Group Child ticket
  • Group size is based on physical people , also for children: 1 child = 1 person
  • Valid for Eurostar to Belgium/France from/to Amsterdam C, Schiphol Airport and Rotterdam C Valid for Nightjet from/to Amsterdam C, Utrecht C and Arnhem C
  • Valid for Eurostar to London from/to Amsterdam C en Rotterdam C
 Change means cancelling and re-booking
  • Up to 3 days before departure: € 5 costs p.p.
  • 2 days or less before departure: No refund
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NRN-tickets to destinations in Belgium and Luxembourg

Rate Conditions Change Cancellation Header
Group Adult via Hazeldonk border
  • For a group of 10 to 40 adults travelling together in the same train and class, and on the same route
  • For the international IC train between the Netherlands and Belgium, you are bound by the chosen train and date
 Change means cancelling and re-booking
  • Up to 3 days before departure: € 5 costs p.p.
  • 2 days or less before departure: No refund
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Group Child via Hazeldonk border
  • Children aged 4 to 11 years old
  • Furthermore, the same conditions as Group Adult via Hazeldonk border
 Change means cancelling and re-booking
  • Up to 3 days before departure: € 5 costs p.p.
  • 2 days or less before departure: No refund
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Group Adult via Roosendaal border or Visé border
  • For a group of 10 to 40 adults travelling together in the same train and class, and on the same route
  • Valid on all trains between the Netherlands and Belgium and Luxembourg via Roosendaal border and Visé border
Change means cancelling and re-booking
  • Up to 3 days before departure: € 5 costs p.p.
  • 2 days or less before departure: No refund
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Group Child via Roosendaal border or Visé border

  • Children aged 4 to 11 years old
    • Furthermore, the same conditions as Group Adult via Roosendaal border or Visé border

 Change means cancelling and re-booking
  • Up to 3 days before departure: € 5 costs p.p.
  • 2 days or less before departure: No refund
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Euronight Czech Republic

Rate Conditions Change Cancellation Header
Group For groups from 6 people Change means: Cancel and re-book at the current rate available
  • Up to 1 day before departure: 10% costs with a minimum of € 3
  • On departure day until departure of the train 50% costs with a minimum of € 3
  • From departure train: No refund
Content
Group Child For children aged 6 to 17 years old Change means: Cancel and re-book at the current rate available
  • Up to 1 day before departure: 10% costs with a minimum of € 3
  • On departure day until departure of the train 50% costs with a minimum of € 3
  • From departure train: No refund
Content

Euronight Hungary

Rate Conditions Change Cancellation Header
Group
  • For groups of 6 or more people
  • There is no separate Group Child rate
Change means: Cancel and re-book at the current rate available
  • Up to 1 day before departure: 10% costs with a minimum of € 5
  • On departure day until departure of the train 50% costs with a minimum of € 5
  • From departure train: No refund
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Italian night trains domestic travel

Rate Conditions Change Cancellation Header
Group Intended for groups from 10 people Change means: Cancel and re-book at the current rate available

Up to 6 days before departure: 20% charge with a minimum of € 10

5 days before departure: No refund

 Content
Group Child Intended for children from 4 to 14 years old Change means: Cancel and re-book at the current rate available

Up to 6 days before departure: 80% refund

Up to 6 days before departure: 20% of the costs with a minimum of € 10

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Italian day trains international travel

Rate Conditions Change Cancellation Header

Group

For groups of 10 or more people

Change means: Cancel and re-book at the current rate available
  • Up to 14 days before departure: 20% of the costs with a minimum of € 10
  • 13 to 8 days before departure: 50% of the costs with a minimum of € 10
  • 7 days before departure: No refund

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Group Child

 For groups of children aged 6 to 15 Change means: Cancel and re-book at the current rate available

  • Up to 14 days before departure: 20% of the costs with a minimum of € 10
    • 13 to 8 days before departure: 50% of the costs with a minimum of € 10
  • 7 days before departure: No refund

 Content

Italian day trains domestic travel

Rate Conditions Change Cancellation Header

Group

For groups of 10 or more people

Change means: Cancel and re-book at the current rate available

  • To 6 days before departure: 20% of the costs with a minimum of € 10
    • From 5 days before departure: No refund

    		 Content

    Group Child

    		 For groups of children aged 4 to 14 Change means: Cancel and re-book at the current rate available
    • To 6 days before departure: 20% of the costs with a minimum of € 10
      • From 5 days before departure: No refund
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      DB - ÖBB Brenner day trains

      • Eurocity trains Munich – Innsbruck – Bolzano – Verona – Bologna or Venice
      • Railjet Express trains Vienna - Innsbruck - Bolzano
      • Railjet Vienna ⇔ Venice: Vienna - Villach - Udine - Venice
      Rate Conditions Change Cancellation Header
      Group Intended for groups of at least 6 people

      Change means: Cancel and re-book at the current rate available

      • Up to 7 days before departure: 100% refund
      • 6 days or less before departure: No refund
      		 Content
      Group Child Intended for: Children from 6 to 14 years old Change means: Cancel and re-book at the current rate available
      • Up to 7 days before departure: 100% refund
      • 6 days or less before departure: No refund
      		 Content

      TGV Brussels-Midi ⇔ France, TGV France domestic travel, TGV France ⇔ Germany/Italy/Spain/Switzerland, TGV Paris ⇔ Freiburg Hbf/Luxembourg

      Rate Conditions Change Cancellation Header
      Group For groups of 10 to 60 people travelling together in the same class Change means: Cancel and re-book at the current rate available

      Up to 46 days before departure: 100% refund

      Up to 12 days before departure: 50% refund

      11 days or less before departure: No refund

      		 Content
      Group Child For groups of 10 to 60 people aged 4 to 11 travelling together in the same class Change means: Cancel and re-book at the current rate available

      Up to 46 days before departure: 100% refund

      Up to 12 days before departure: 50% refund

      11 days or less before departure: No refund

      		 Content
      Group Youth For groups of 10 to 60 people aged 12 to 27 travelling together in the same class Change means: Cancel and re-book at the current rate available

      Up to 46 days before departure: 100% refund

      Up to 12 days before departure: 50% refund

      11 days or less before departure: No refund

      		 Content

      Eurocity-trains Brussels - Paris v.v.

      Fare types Fare conditions Exchange* Refund Header
      Group
      • Group rate valid from 10 people up to 40 people.
      • Rate is train-bound.
      • Limited availability per train.
      • Up to and including 7 days before departure, you can change your ticket for a EUR 15.00 administration fee.
      • After that, changes are no longer permitted.
      • Up to and including 7 days before departure, you can cancel your ticket for a EUR 15.00 administration fee.
      • After that, cancellation is not allowed.
      		 Content
      Group saver
      • Group rate valid from 10 people up to 40 people.
      • Rate is train-bound.
      • Limited availability per train.
      • Up to and including 7 days before departure, you can change your ticket for a EUR 15.00 administration fee.
      • After that, changes are no longer permitted.
      • Up to and including 7 days before departure, you can cancel your ticket for a EUR 15.00 administration fee.
      • After that, cancellation is not allowed.
      		Content

      * Changing means changing the travel date and/or departure time.

      Changing passenger name, seat, route or class means cancellation according to fare conditions and booking a new ticket.

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