Fare conditions France
and the rest of Europe via France
Fare conditions
Routes and trains
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Fare conditions for internal train tickets
Because we want to provide you with the best possible information about your international train tickets, we have made a list of the various fare types and the respective fare conditions for you.
There are two types of international train tickets: those for trains that require a reservation, and those that do not.
High-speed trains, such as the Eurostar and TGV, generally require that passengers reserve a seat, and the tickets are only valid for the specific train, date and class booked, unless otherwise stated in the fare conditions.
International tickets for trains that do not require a reservation, such as the Intercity and local trains, are limited to a specific route, but not to a specific departure time or train, unless otherwise stated in the fare conditions. These international train tickets are valid for a maximum of one day and the validity period is specified on the ticket.
Reserved seats
If you have reserved a seat, we ask that you be seated in your reserved seat within 15 minutes of boarding the train. If you do not do so, the Train Manager may give your seat to another passenger.
Mobile or homeprint Ticket
A Mobile Ticket is a ticket that you can save in the NS International App and display on the screen of your smartphone. If you book a Mobile Ticket for a journey starting at your departure station, then you do not need to check in and out. If you need to pass through access gates or show your ticket, simply use the Mobile Ticket barcode on your smartphone screen. You will receive an e-mail confirmation with a link to the Mobile Subject to alterations Ticket. Opening this link on your smartphone will automatically download and save the Mobile Ticket in the NS International App under ‘My Bookings’. Mobile Tickets are subject to the standard fare conditions.
Homeprint tickets must be printed on A4 paper before you begin your journey. You will receive an e-mail confirmation of your homeprint booking, which also includes a button that lets you print your homeprint ticket.
The following rules apply:
- Mobile/homeprint Tickets are personal and non-transferable.
- To show the Mobile Ticket, you must have installed the NS International App. Use the most recent version of the app.
- You must download the Mobile Ticket in the NS International App before starting your journey. Homeprint tickets must be printed on A4 paper.
- See the homeprint ticket for the rules that apply specifically to this type of ticket.
- Your ticket will be checked based on a valid photo ID. Remember to bring along a valid photo ID (passport or identity card), as the Train Manager/Conductor may ask you to show it.
- Travellers are only permitted to travel on the date and/or train booked, unless otherwise stated in the fare conditions.
- The normal fare conditions apply for exchanges and cancellations (see tables). When changing the travel date for your ticket, the new date must fall within the carrier’s booking period.
- If a refund is requested within two days after the start date specified on the ticket, the refund will be made via the original payment method after these two days, due to the need to retrieve the necessary authentication data.
- For Mobile/homeprint Tickets purchased via the NS International service desk in the service shop, you can request a refund at the NS International desk prior to the start of the journey, or after the period stated above. You can also request a refund via NS International Customer Service.
Travel with Club Eurostar
You can book your Eurostar ticketless journey via NSInternational.nl, NS International Customer Service, the NS International service desk in the service shop, or via your travel agent. The following supplemental terms and conditions apply to ticketless travel with Club Eurostar:
- Journeys are named and non-transferable.
- You must show your Club Eurostar when prompted to do so by the Train Manager.
- To pass through access gates, simply scan the barcode on your ticket.
- Your ticket will be checked based on a valid photo ID. Remember to bring along a valid photo ID (passport or identity card), as the Train Manager may ask you to show it. You may only travel on the specific date/train combination booked, unless otherwise stated in the fare conditions.
- Travellers are only permitted to travel on the date and/or train booked, unless otherwise stated in the fare conditions.
More information about Club Eurostar
TGV overbookings
The more expensive rates for TGV service are subject to fairly lenient conditions for exchanges and refunds. As a result, some travellers do not feel a need to cancel their tickets prior to departure. In order to fill seats left empty by ‘no-show’ passengers, you may be offered an overbook ticket if your requested train is fully booked. An overbook ticket is a reservation without a seat assignment. In consultation with the Train Managers, you may be seated in an unoccupied seat, or if none are available, on one of the folding seats at the front and rear of the train. These tickets can be recognised by the notification ‘No seating reservation’.
Refunds for unused tickets
If you have purchased a ticket, but were prevented from travelling shortly before the departure time, you may be able to request a refund via your original sales point under certain conditions. You can find out which conditions apply to your ticket in the fare tables on this page.
Refunds for partially unused tickets
Refunds for partially unused tickets doesn't apply to Mobile/homeprint Tickets. Other tickets may be sent to NS International Customer Service, P.O. Box 2552, 3500 GN Utrecht, up to two months after the start date on the ticket. The ticket must be stamped by authorised railway personnel or accompanied by documents, such as proof of alternative travel. Cost: €15 minimum per ticket.
Travel tips
Bring your bicycle
You may take a bicycle to France on standard trains via the Roosendaal or Visé border routes, as well as Antwerp–Lille.
For the Eurocity Direct, a maximum limit of 4 bicycles per train applies (bicycle spots cannot be reserved).
Bicycles may only be brought aboard Eurostar trains if both wheels have been removed and if the bicycle is transported in a special bicycle cover (max. 135 x 85 x 30 cm). Folding bicycles are permitted if they are folded up and transported in a cover.
In France, bicycles are permitted in most regular trains.
More information about travelling with a bicycle
You can also call NS International Customer Service on 030 – 230 00 23 or visit the NS International service desk in the service shop at most major stations.
Travel insurance
It is always a good idea to take out a travel insurance policy when you travel. Travel insurance provides you with security in the event that you need medical assistance, are involved in an accident or lose your luggage.
Cancellation insurance
Certain types of fares are subject to high cancellation fees. It is therefore recommended that you purchase cancellation insurance in advance.
Luggage
Each train type has different facilities for transporting luggage. Travellers are required to label their luggage with their first and last name when they are travelling by train to and in France.
More information about travelling with luggage
Pets
Passengers may bring their pet with them in the train when travelling to certain European countries, subject to strict conditions. Your veterinarian can inform you about the documents necessary for travelling with your pet.
More information about travelling with pets
Compensation for delays
Under certain circumstances, travellers may be eligible for compensation in the event that their international train experiences a delay. One of these conditions is that the delay must involve a cross-border route. The compensation is calculated based on the price of a single ticket, including surcharges, but excluding booking fees or transaction fees. Compensation is usually paid out in the form of a debit to the traveller’s bank account. Compensation requests can be sent to the railway company from which you purchased your ticket, or one of the carriers involved in your international journey.If you purchased your ticket from NS International, you must submit a compensation request within three months of your journey.
More information about compensation for delays
Would you like to know more?
You can find travel tips, advice before you leave,up-to-the-minute information, information about planned works, the international Travel Planner and information about discount fares. For more information, please contact us in our online chat, call the NS International Customer Service on 030 – 230 00 23 or visit the NS International service desk in the service shop at most major stations.
Terms and Conditions
The transport contracts between the traveller and the carrier(s) are subject to the relevant carrier’s general and special terms and conditions. Several carriers may be part to the transport contracts referred to in the previous section, and your journey may consist of several separate transport contracts, even if you are using a single ticket. Please refer to NSinternational.nl/en/terms-andconditions or the point of sale for more information. A copy of the terms and conditions can be provided at no extra charge upon request. Transport contracts entered into with the carriers NS International B.V. or HSA Beheer N.V. (which trade under the brand name NS International) are solely applicable to transport using high-speed trains or cross-border trains. In the event of a transfer to or from said trains, a contract with another carrier may go into effect. The following regulations and conditions apply to the transport contracts referred to in the previous section: EU Directive on Travellers’ Rights, the General Terms and Conditions of NS International, the applicable Train Type Conditions, and the specific Fare Conditions.
Eurostar to France
| Fare types | Fare conditions | Exchange** | Refund | Header |
|---|---|---|---|---|
| Eurostar Premier | Access to NS International Lounges and Eurostar Lounges. |
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Content |
| Eurostar Premier Deal | No special terms and conditions |
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| Eurostar Plus | The Eurostar Plus fare only gives access to NS International Lounges, not Eurostar Lounges. |
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| Eurostar Plus, Eurostar Standard Deal, Eurostar Youth Deal | No special terms and conditions |
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Content |
| Eurostar Standard | No special terms and conditions |
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Content |
| Eurostar Senior Premier | For travellers aged 60 or over. |
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Content |
| Eurostar Senior Plus / Eurostar Senior Standard | For travellers aged 60 or over. |
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Content |
| Eurostar Youth Premier | For travellers aged 12 to 25 (on travel day). |
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Content |
| Eurostar Youth Plus / Eurostar Youth standard | For travellers aged 12 to 25 (on travel day). |
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| Kid Eurostar Plus |
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| Kid Eurostar Standard |
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| (Rail) Pass Standard / Plus |
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No refund | Content |
| Subscription Frequent of Premium / Frequent Pass Eurostar Premier |
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Content |
| Companion |
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Content |
| Wheelchair | For wheelchair passengers. |
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* Plus additional payment of any price difference with best available, new fare. If the new ticket costs less than the original ticket, the price difference will not be refunded. ** Changing means changing the travel date and/or departure time. Changing passenger name, seat, route or class means cancellation according to fare conditions and booking a new ticket.
French domestic daytime trains
no reservation required
| Fare types | Fare conditions | Exchange | Refund* | Header |
|---|---|---|---|---|
| Full fare/Tarif Normal | None | Not permitted. | With reservation: 100% refund before departure, 50% refund after departure. Without a reservation: 90% refund in case of cancellation before the ticket’s expiry date. Tickets that cost €5 or less will not be refunded. | Content |
| Full fare child/ Tarif Normal enfant | Children aged 4 to 11. | Not permitted. | With reservation: 100% refund before departure, 50% refund after departure. Without a reservation: 90% refund in case of cancellation before the ticket’s expiry date. Tickets that cost €5 or less will not be refunded. | Content |
| Découverte Senior | Travellers aged 60 years or older on the day of the journey. Only available for TER (regional express) trains, not for Intercité trains | Not permitted. | With reservation: 100% refund before departure, 50% refund after departure. Without a reservation: 90% refund in case of cancellation before the ticket’s expiry date. Tickets that cost €5 or less will not be refunded. | Content |
| Découverte Youth/ Découverte Jeune | Travellers aged 12 to 25 on the day of the journey. Only available for TER (regional express) trains, not for Intercité trains. | Not permitted. | Met reservering: 100% restitutie voor vertrek, 50% restitutie na vertrek. Zonder reservering: 90% restitutie bij annulering voor het einde van de geldigheid van het vervoerbewijs. Tickets met een bedrag van € 5 of minder worden niet terugbetaald. | Content |
| Découverte Child+ | + For up to 5 people, including 1 child under the age of 12. Only available for TER (regional express) trains, not for Intercité trains. | Not permitted. | With reservation: 100% refund before departure, 50% refund after departure. Without a reservation: 90% refund in case of cancellation before the ticket’s expiry date. Tickets that cost €5 or less will not be refunded. | Content |
| Loisir | None | Not permitted. | Free of charge up to 1 day before departure. >24 hours before the train’s scheduled departure: 50% fee, up to €12. | Content |
| Loisir Child | Children aged 4 to 11 Only available for Intercité trains.. | Not permitted. | Free of charge up to 1 day before departure. >24 hours before the train’s scheduled departure: 50% fee, up to €12. | Content |
| Prems | Limited availability. | Not permitted. | Not permitted. | Content |
*) If the fare conditions permit, travellers may request a refund up to 60 days after the departure date. No refunds will be granted for partially unused tickets.
TGV trains Belgium - France v.v.
| Fare types | Fare conditions | Exchange | Refund* | Header |
|---|---|---|---|---|
| Pro | None | Permitted until the departure time (and up to 2 hours after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Full fare ECO/ TARIF ECO | Can be booked up to 1 day before the date of departure, if available. | Not permitted. | Not permitted. | Content |
| Person with a mobility impairment/Personne á mobilité réduite (enfant) | Traveller with a mobility impairment, proof of disability required. | Permitted until the departure time (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Companion/ Accompagnateur | Companion of a visually impaired traveller (1st and 2nd class) Companion of a Person with a Mobility Impairment (1st class). | Permitted until the departure time (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Senior | Travellers aged 60 years or older on the day of the journey, upon presentation of a valid proof of identity. | Permitted once until the train’s departure time (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Youth/Jeune | Travellers aged 12 to 25 on the day of the journey, upon presentation of a valid proof of identity. | Permitted once until the train’s departure time (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Family | 1 or 2 adults accompanying 1 child (under the age of 12). | Permitted once until the train’s departure time (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Familie MLV/Famili MLV Adulte (enfant) | Intended for up to 2 adults over the age of 12 accompanying a child under the age of 12. | Permitted once until the train’s scheduled departure. | 50% cancellation fee before the train’s scheduled departure. No refunds will be granted after the departure time. | Content |
| (Full fare) Premiere and Seconde/(Plein tarif) Premiere et Seconde | None |
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| (Full fare) Premiere and Seconde Child/(Plein tarif) Premiere et Seconde Enfant | Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 40% fee (max. 15 euro) from 2 days before departure until departure of the train. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 40% fee (max. 15 euro) from 2 days before departure until departure of the train. After departure no refund possible. | Content |
| Prem’s Seconde | Limited availability. |
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| Prem’s Seconde Chid | Limited availability. Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 40% fee (max. 15 euro) from 2 days before departure until departure of the train. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 40% fee (max. 15 euro) from 2 days before departure until departure of the train. After departure no refund possible. | Content |
| Child -4 years | Children under the age of 4 on the day of the journey, who will be travelling in their own seat. | Allowed until 3 days before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, From 2 days before departure no exchange possible. | Allowed until 3 days before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, From 2 days before departure no refund possible. | Content |
| Pack Tribu | For groups of 4-7 travellers, limited availability. | Not permitted. | Not permitted. | Content |
| Pass 1 | Travellers with a valid pass for Belgium and France. | Permitted once until the train’s scheduled departure (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Pass 2 | Travellers with a valid pass for Belgium and France. | Permitted once until the train’s scheduled departure (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
| Pass 3 | Travellers with a valid pass for Belgium and France. | Permitted once until the train’s scheduled departure (and up to 1 hour after departure at the departure station). | Free of charge until the train’s scheduled departure time. No refunds will be granted after the departure time. | Content |
*) If the fare conditions permit, travellers may request a refund up to 60 days after the departure date. No refunds will be granted for partially unused tickets.
Eurocity-trains Brussels - Paris v.v.
| Fare types | Fare conditions | Exchange * | Refund | Header |
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| Mid Flex |
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| Saver |
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Not allowed | Not allowed | Content |
| Child |
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| Companion passenger with reduced mobility |
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Changes are allowed | Cancellation is allowed | Content |
* Changing means changing the travel date and/or departure time.
Changing passenger name, seat, route or class means cancellation according to fare conditions and booking a new ticket.
TGV trains in France
and domestic IC trains that require reservations
| Fare types | Fare conditions | Exchange | Refund* | Header |
|---|---|---|---|---|
| Business Premiere | None | Allowed without fee until 30 minutes after departure of the the train, subject to availability. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. | 100% refund until 30 minutes after departure of the train. Afterwards no refund possible. No refund in case of exchange from 30 minutes before departure of the train. | Content |
| (Full fare) Premiere and Seconde/(Plein tarif) Premiere et Seconde | None | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| ((Full fare) Premiere and Seconde Child/(Plein tarif) Premiere et Seconde Enfant | Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Prem’s Seconde | Limited availability. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Prem’s Seconde Child | Limited availability. Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure (TGV), 40% fee (min. 5 euro, max. 12 euro) from 2 days before departure until the day of departure (INTERCITES). No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Pack Tribu | For groups of 4-7 travellers, limited availability. | Not permitted. | Not permitted. | Content |
| Pass Eurail | Travellers with a Eurail (including France) or France Rail pass. | Free of charge before the train’s scheduled departure. | Free of charge until the scheduled departure time. Reservation fees under € 5 will not be refunded. No refunds will be granted after the departure time. | Content |
| Pass Eurail Upgrade | Travellers with a 2nd class Eurail Pass (including France) who want to travel in 1st class. | Free of charge before the train’s scheduled departure. | Free of charge until the scheduled departure time. Reservation fees under €5 will not be refunded. No refunds will be granted after the departure time. | Content |
| Pass Interrail | Travellers with an Interrail (including France). | Free of charge before the train’s scheduled departure. | Free of charge until the scheduled departure time. Reservation fees under € 5 will not be refunded. No refunds will be granted after the departure time. | Content |
| Pass Interrail Upgrade | Travellers with a 2nd class Interrail Pass (including France) who want to travel in 1st class. | Free of charge before the train’s scheduled departure. | Free of charge until the scheduled departure time. Reservation fees under € 5 will not be refunded. No refunds will be granted after the departure time. | Content |
| Companion/Guide handicapé | Companion of a visually impaired traveller. The visually impaired traveller and their companion must take the same route and travel in the same class. | Permitted until the train’s scheduled departure time (and up to 1 hour after departure at the departure station). | Free of charge until the scheduled departure time. No refunds will be granted after the original departure time. | Content |
*) If the fare conditions permit, travellers may request a refund up to 60 days after the departure date. No refunds will be granted for partially unused tickets.
TGV trains France - Italy v.v.
| Fare types | Fare conditions | Exchange | Refund* | Header |
|---|---|---|---|---|
| Liberte Prima and Seconda | None | 5x allowed without fee until 30 minutes after departure of the the train, subject to availability. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. | 100% refund until 30 minutes after departure of the train. Afterwards no refund possible. No refund in case of exchange from 30 minutes before departure of the train. | Content |
| Liberte Prima en Seconda Kind/Liberte Prima et Seconda Enfant | Travellers aged 4 to 11 on the day of the journey. | 5x allowed without fee until 30 minutes after departure of the the train, subject to availability. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. | 100% refund until 30 minutes after departure of the train. Afterwards no refund possible. No refund in case of exchange from 30 minutes before departure of the train. | Content |
| Prima and Seconda/Prima et Seconda | None | 5x allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Prima and Seconda Kind/Prima et Seconda Enfant | Travellers aged 4 to 11 on the day of the journey. | 5x allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Mini Child | Limited availability. Travellers aged 4 to 11 on the day of the journey. | Not permitted. | Not permitted. | Content |
| Kind -4 jaar | Children under the age of 4 on the day of the journey, who will be travelling in their own seat. | 5x allowed before departure of the train. Afterwards no exchange possible. | 100% refund before departure of the train. Afterwards no refund possible. | Content |
| Mini | Limited availability. | Not permitted. | Not permitted. | Content |
| Pass 1 | Traveller with an Interrail or Eurail pass that covers the entire French and Italian part of the journey. | Permitted once until the train’s scheduled departure time (and up to 1 hour after departure in the departure station). | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Pass 2 | Traveller with an Interrail or Eurail pass that covers the entire French part of the journey. | Permitted once until the train’s scheduled departure time (and up to 1 hour after departure in the departure station). | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Companion/ Accompagnateur PMR | Companion of a visually impaired traveller or a wheelchair traveller. Proof of disability is required. | ermitted once before the train’s scheduled departure time (and up to 1 hour after departure in the departure station). | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
*) If the fare conditions permit, travellers may request a refund up to 60 days after the departure date. No refunds will be granted for partially unused tickets.
TGV trains France - Switzerland v.v. (Lyria)
| Fare types | Fare condtions | Exchange | Refund* | Header |
|---|---|---|---|---|
| Flex | None | Permitted free of charge before the train’s scheduled departure time (and up to 2 hours after departure in the French TGV departure station). | Permitted before the train’s scheduled departure time (and up to 2 hours after departure in the French TGV departure station). No refunds will be granted after the departure time. | Content |
| Flex Kind/Flex Enfant | Travellers aged 4 to 11 on the day of the journey. | Permitted free of charge before the train’s scheduled departure time (and up to 2 hours after departure in the French TGV departure station). | Permitted before the train’s scheduled departure time for a €30 fee per person and per single ticket. No refunds will be granted after the departure time. | Content |
| Semi Flex | None | Without fee until 7 days before departure. From 6 days before departure permitted before the train’s scheduled departure time. Exchange fee: € 25 per person and per single ticket. Any difference in price between the old and new ticket will be settled. | Permitted before the train’s scheduled departure time for a €30 fee per person and per single ticket. No refunds will be granted after the departure time. | Content |
| Semi-Flex Child/ Semi-Flex Enfant | Travellers aged 4 to 11 on the day of the journey. | Permitted before the train’s scheduled departure time. Exchange fee: €30 per person and per single ticket. Any difference in price between the old and new ticket will be settled. | Permitted before the train’s scheduled departure time for a € 30 fee per person and per single ticket. No refunds will be granted after the departure time. | Content |
| Non-Flex | None | Not permitted. | Not permitted. | Content |
| Non-Flex Child/ Non-Flex Enfant | Travellers aged 4 to 11 on the day of the journey. | Not permitted. | Not permitted. | Content |
| Child -4/ Baby Pass | Children under the age of 4 on the day of the journey, who will be travelling in their own seat. | Permitted free of charge before the scheduled departure of the train, if available. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Pass 1 | Travellers with a valid Eurail, Interrail pass for France and Switzerland. | Permitted before the train’s scheduled departure time. Exchange fee: € 30 per person and per single ticket. Any difference in price between the old and new ticket will be settled. | Permitted before the train’s scheduled departure time for a €30 fee per person and per single ticket. No refunds will be granted after the departure time. | Content |
| Pass 2 | Travellers with a valid Eurail, Interrail, France Rail Pass for France. | Permitted before the train’s scheduled departure time. Exchange fee: €30 per person and per single ticket. Any difference in price between the old and new ticket will be settled. | Permitted before the train’s scheduled departure time for a € 30 fee per person and per single ticket. No refunds will be granted after the departure time. | Content |
| Pass 3 | Travellers with a Eurail, Interrail, Swiss Pass or Abonnement General CFF for Switzerland. | Permitted before the train’s scheduled departure time. Exchange fee: € 30 per person and per single ticket. Any difference in price between the old and new ticket will be settled. | Permitted before the train’s scheduled departure time for a € 30 fee per person and per single ticket. No refunds will be granted after the departure time. | Content |
| Wheelchair/ Fauteuil roulant Adulte (enfant) | Wheelchair passenger, proof of disability required. The wheelchair spot is in 1st class. | Permitted free of charge before the train’s scheduled departure time (and up to 2 hours after departure in the French TGV departure station). | Permitted before the train’s scheduled departure time (and up to 2 hours after departure in the French TGV departure station). No refunds will be granted after the departure time. | Content |
| Companion/ Accompagnateur | Companion of a wheelchair traveller or visually impaired traveller (1st and 2nd class). The wheelchair traveller or visually impaired traveller must provide proof of disability. | Permitted free of charge before the train’s scheduled departure time (and up to 2 hours after departure in the French TGV departure station). | Permitted before the train’s scheduled departure time (and up to 2 hours after departure in the French TGV departure station). No refunds will be granted after the departure time. | Content |
*) If the fare conditions permit, travellers may request a refund up to 60 days after the departure date. No refunds will be granted for partially unused tickets.
TGV trains France - Luxembourg v.v.
| Fare types | Fare conditions | Exchange | Frefund* | Header |
|---|---|---|---|---|
| Business Premiere and Seconde | None | Allowed without fee until 30 minutes after departure of the the train, subject to availability. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. | 100% refund until 30 minutes after departure of the train. Afterwards no refund possible. No refund in case of exchange from 30 minutes before departure of the train. | Content |
| Premiere and Seconde | None | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Premiere and Seconde Child/Premiere et Seconde Enfant | Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Prem’s Seconde | Limited availability. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Prem’s Seconde Child | Limited availability. Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Wheelchair/ Handicapé Adulte | Wheelchair passenger, proof of disability required. The wheelchair spot is in 1st class. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Wheelchair Child/ Child/Enfant | Wheelchair passenger, proof of disability required. The wheelchair spot is in 1st class. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Begeleider/ Accompagnateur PMR | Companion of a wheelchair traveller or visually impaired traveller. The wheelchair traveller or visually impaired traveller must provide proof of disability (1st and 2nd class). | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Pass/Pass International, France Rail Pass 1, 2 | Travellers with a valid Interrail or Eurail pass for France. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Kind/Frofait Bambin | Travellers with a valid Interrail or Eurail pass for France. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Pack Tribu | For groups of 4-7 travellers, limited availability. | Not permitted. | Not permitted. | Content |
*) If the fare conditions permit, travellers may request a refund up to 60 days after the departure date. No refunds will be granted for partially unused tickets.
TGV/ICE trains France - Germany v.v.
| Fare types | Fare conditions | Exchange | Refund* | Header |
|---|---|---|---|---|
| Business Premiere en Seconde | None | Allowed without fee until 30 minutes after departure of the the train, subject to availability. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. | 100% refund until 30 minutes after departure of the train. Afterwards no refund possible. No refund in case of exchange from 30 minutes before departure of the train. | Content |
| Business Premiere and Seconde Kind/Business Premiere et Seconde Enfant | Travellers aged 4 to 11 on the day of the journey. | Allowed without fee until 30 minutes after departure of the the train, subject to availability. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. | 100% refund until 30 minutes after departure of the train. Afterwards no refund possible. No refund in case of exchange from 30 minutes before departure of the train. | Content |
| Premiere and Seconde/Premiere et Seconde | None | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Premiere and Seconde Child/Premiere et Seconde Enfant | Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Prem’s Seconde | Limited availability. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Prem’s Seconde Child | Limited availability. Travellers aged 4 to 11 on the day of the journey. | Allowed before departure of the train, subject to availability. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. From 30 minutes before departure of the train, maximum 2x exchangeable, but only for the same day and same route. After exchange in this period no refund possible. After departure no exchange possible. | Allowed before departure of the train. No fee until 31 days before departure, 5 euro fee from 30 until 3 days before departure, 15 euro fee from 2 days before departure until the day of departure. No refund in case of exchange from 30 minutes before departure of the train. After departure no refund possible. | Content |
| Child -4 | Children under the age of 4 on the day of the journey, who will be travelling in their own seat. | Allowed before departure of the train. Afterwards no exchange possible. | 100% refund before departure of the train. Afterwards no refund possible. | Content |
| Pass 1 | Possession of a valid Eurail, Interrail Pass for France and Germany. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Not permitted. | Content |
| Pass 2/partiel 2 | Possession of a valid pass for France. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge up to the scheduled departure time, 50% fee after this point in time. | Content |
| Pass 3/partiel 3 | Possession of a valid pass for Germany. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge up to the scheduled departure time, 50% fee after this point in time. | Content |
| Bahncard 25/50 | Possession of a Bahncard 25/50. The 1st-class ticket combined with a 1st-class Bahncard and a 2nd-class ticket combined with a 2nd-class Bahncard. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. Not possible after this point in time. | Content |
| Bahncard 25/50 kind | Possession of a Bahncard 25/50. The 1st-class ticket combined with a 1st-class Bahncard and a 2nd-class ticket combined with a 2nd-class Bahncard. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. Not possible after this point in time. | Content |
| Wheelchair/ Fauteuil roulant Adulte (enfant) | Wheelchair passenger, proof of disability required. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
| Companion/ Accompagnateur | Companion of a wheelchair traveller or visually impaired traveller. Proof of disability required. | Free of charge until the scheduled departure time. After this point in time, a refund will be offered. | Free of charge until the scheduled departure time. No refunds will be granted after the departure time. | Content |
*) If the fare conditions permit, travellers may request a refund up to 60 days after the departure date. No refunds will be granted for partially unused tickets.