Service & Support

How can we help you?

Travel information

An overview of all disruptions and construction works on international rail.

Manage your booking

Change or cancel tickets.

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What is your question about?

Do you have another question?

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In need of more help?

Chat

every day from 7 a.m. to 11 p.m.

For questions and cancelling tickets. You pay a service fee if you can also cancel the ticket online.

WhatsApp

every day from 7 a.m. to 11 p.m.

For questions and cancelling tickets. Ask your question on via +31 (0)30 23 000 23. You pay a service fee if you can also cancel the ticket online.

Please send us your message again, and we will assist you as soon as possible.

Facebook & X (formerly Twitter)

every day from 7 a.m. to 11 p.m.

For questions and cancelling tickets. Ask your question on Facebook or X (formerly Twitter). You pay a service fee if you can also cancel the ticket online.
Phone

24/7 (between 23.00 and 7.00 hrs for urgent questions only)

Contact us on +31 (0)30 23 000 23.

For questions and to book, cancel and change tickets. You pay service fee if you can also book, cancel or change the ticket online.

Complaint

can't our customer service team help you further?

More information about submitting complaint.

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